Escalation channel
The formal or informal path by which a reported problem is supposed to move from the person who noticed it to someone with the authority and responsibility to investigate or fix it. A broken escalation channel absorbs reports without acting on them, which the Post Office Horizon scandal shows can persist for decades undetected.
Defined in 2 GAGE programs, which carry 2 distinct definitions of it. The wording above is taught in Certified AI Data Governance Professional (CADGP).
How each discipline defines it
The same term does different work depending on who is using it. These are the definitions as each program teaches them, unedited.
The formal or informal path by which a reported problem is supposed to move from the person who noticed it to someone with the authority and responsibility to investigate or fix it. A broken escalation channel absorbs reports without acting on them, which the Post Office Horizon scandal shows can persist for decades undetected.
The appropriate emergency route for a recommendation carrying a genuine, immediate risk that cannot honestly wait for a natural decision window. Distinguished from a cold, untimed ask sent through an ordinary channel, which is a mismatch between the true urgency of the risk and the speed of the route chosen to carry it.
Where it is taught
The exact lessons this term appears in. The first module of every program is free with a free account.
- The interview sweep: what the humans know about the data that the systems do not · The Estate Survey, Certified AI Data Governance Professional (CADGP)
- Influence Without Authority: The Governance Analyst's Toolkit · The Humans: Leading People Through AI Change, Certified AI Governance Professional (CAIGP)
Terms it appears with
Not an alphabetical neighbourhood: these are the terms taught in the same lessons, ranked by how often they appear together.