Refund and cancellation policy
Plain terms, honored as written. If you buy a program and it is not right for you, we would rather return your money than keep a customer who feels stuck.
7 days to change your mind
You can request a full refund within 7 days of purchase, provided you have passed fewer than 20 percent of the program's core topics. Write to support@gage.academy from the email address on the account. Refunds return to the original payment method and typically appear within 5 to 10 business days, depending on your bank.
Read before you buy, free
The first module of every program is free with a free account, and no card is asked for. Before you pay you can see every module, how many topics each one holds, and the actual teaching, assessment style and credential in the topics that are open to you. That is deliberate: we would rather you decide before paying than after.
After a credential is issued
Once a program credential has been issued to you, the program is complete and the purchase is final. A credential is a signed, verifiable claim that you passed every core topic and the mastery exam, so it cannot be un-issued while the payment for it is returned.
If a purchase is reversed
A full refund ends access to that program, and any credential issued for it is marked withdrawn on its public verification page. A partial refund, if we offer one as a goodwill credit, leaves your access in place.
Team and enterprise purchases
Invoiced team and enterprise agreements are governed by the terms of that invoice or agreement, not by this page. Seats that have not been activated can be released; activated seats follow the individual rules above.
Buyers in the European Union and United Kingdom
You have a statutory 14-day right of withdrawal on distance purchases, and it is longer than the 7-day window above. The longer one wins: if you bought from the EU or the UK you have 14 days, not 7. A program is digital content delivered immediately, and for such content the statutory right can end once delivery begins with your agreement. We do not ask you to sign that right away at checkout and we do not rely on it, so your 14 days stand.
If something is wrong with the product
If a program is inaccurate, broken, or not as described, tell us and we will fix it or refund you regardless of the window above. Report a problem from any topic page, or write to support@gage.academy. Accuracy is the product; a defect is our failure, not your risk.
How to reach us
Email support@gage.academy from the address on your account, or call (469) 639-1600. GAGE (Global Academy of Generative-AI Education), 4835 Medical Drive, Suite 29693, San Antonio, TX 78229.
See also our terms of service and privacy policy.