Refund and cancellation policy
Plain terms, honored as written. If you buy a program and it is not right for you, we would rather return your money than keep a customer who feels stuck.
14 days to change your mind
You can request a full refund within 14 days of purchase, provided you have passed fewer than 20 percent of the program's core topics. Write to support@gage.academy from the email address on the account. Refunds return to the original payment method and typically appear within 5 to 10 business days, depending on your bank.
Read before you buy, free
The first topics of every program are open without payment or an account, and the complete topic list for every program is public. You are able to inspect the actual teaching, the assessment style, and the credential before any charge. That is deliberate: we would rather you decide before paying than after.
After a credential is issued
Once a program credential has been issued to you, the program is complete and the purchase is final. A credential is a signed, verifiable claim that you passed every core topic and the mastery exam, so it cannot be un-issued while the payment for it is returned.
If a purchase is reversed
A full refund ends access to that program, and any credential issued for it is marked withdrawn on its public verification page. A partial refund, if we offer one as a goodwill credit, leaves your access in place.
Team and enterprise purchases
Invoiced team and enterprise agreements are governed by the terms of that invoice or agreement, not by this page. Seats that have not been activated can be released; activated seats follow the individual rules above.
Buyers in the European Union and United Kingdom
You have a statutory 14-day right of withdrawal on distance purchases. Because a program is digital content delivered immediately, you are asked at checkout to consent to immediate access and to acknowledge that this ends the statutory withdrawal right once you begin. Our own 14-day policy above still applies, so in practice you keep a 14-day window either way.
If something is wrong with the product
If a program is inaccurate, broken, or not as described, tell us and we will fix it or refund you regardless of the window above. Report a problem from any topic page, or write to support@gage.academy. Accuracy is the product; a defect is our failure, not your risk.
How to reach us
Email support@gage.academy from the address on your account, or call (469) 639-1600. GAGE (Global Academy of Generative-AI Education), 4835 Medical Drive, Box 29693, San Antonio, TX 78229.
See also our terms of service and privacy policy.