From insurance underwriter to claims adjuster
A career change with AI in view: what carries over, what to build, and how AI is changing both jobs.
Can an insurance underwriter become a claims adjuster?
It is a move the US Department of Labor's occupational database recognizes: O*NET lists claims adjusters, examiners and investigators as one of the five occupations it rates most closely related to insurance underwriters, from what people in both jobs do, know and are called. Of the skills the new job rates important, you already work at or above its level in service orientation and systems analysis. The biggest step up is in monitoring and reading comprehension. BLS says claims adjusters, examiners and investigators typically need a high school diploma or equivalent to enter.
Both jobs, side by sideYour skills, comparedStart free: lesson 1
Both jobs, side by side
Published measures only, each from its own source. We do not blend them into a score.
| Measure | Insurance underwriter | Claims adjuster |
|---|---|---|
| Jobs outlook, 2025 to 2035 | down 3.8% | down 5.5% |
| Openings a year | 6,800 | 20,900 |
| Median pay, 2025 | $81,370 | $78,000 |
| Typical education to enter | Bachelor's degree | High school diploma or equivalent |
| Experience in a related job | None | None |
| On-the-job training | Moderate-term on-the-job training | Long-term on-the-job training |
| How people use AI on this work | 45% working with AI, 55% handing tasks over | 59% working with AI, 41% handing tasks over |
| How much of the work AI can assist (0 to 1) | 0.16 | 0.21 |
What these do not mean: the outlook, pay, education and training are the US Bureau of Labor Statistics' ten year projection and worker characteristics, revised every year, and say nothing about any one employer or person. How people use AI comes from Anthropic's Economic Index and describes people who already use one AI assistant. Microsoft Research rates how much AI can assist the work; “Our metrics should not be misconstrued or misrepresented as measuring the ability of AI to replace jobs.”
What you bring
Skills the new job rates important where O*NET rates your current job at or above the level it needs.
Service Orientation
Actively looking for ways to help people.
O*NET level in your job 3.0, needed in the new job 3.0 (of 7); importance there 3.1 (of 5).
Systems Analysis
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
O*NET level in your job 3.0, needed in the new job 2.6 (of 7); importance there 3.0 (of 5).
What to build
Skills the new job rates important and needs at a level 0.5 or more higher than your current job (on O*NET's scale of 0 to 7), biggest step first.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
O*NET level in your job 3.0, needed in the new job 3.9 (of 7); importance there 3.4 (of 5).
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
O*NET level in your job 3.8, needed in the new job 4.5 (of 7); importance there 4.1 (of 5).
What to learn first for the move
The first AI skills for the new job, in order. Each is taught in GAGE's AI literacy program, Certified AI Practitioner: Workplace Foundations.
1.Use AI to read claim files and records, and check what it says the policy covers
Taught in Module 4, Practical AI Workflow Design and Prompt Engineering; Module 5, Critical Thinking and Context Engineering
2.Spot AI faked photos, invoices and medical bills in a claim
Taught in Module 2, AI Fundamentals; Module 10, AI Security Fundamentals
3.Keep the settlement decision yours when a model scores the claim
Taught in Module 5, Critical Thinking and Context Engineering; Module 7, Advanced AI Literacy
Show a new employer you can do it
Changing careers means proving yourself to someone who has not seen your work. At GAGE you explain each idea back in your own words and it is graded against the lesson, so your record shows what you understood. An employer can check it with one link.
Other moves from insurance underwriter
Other ways into claims adjuster
Going the other way? From claims adjuster to insurance underwriter.
Questions
- Can an insurance underwriter become a claims adjuster?
- It is a move the US Department of Labor's occupational database recognizes: O*NET lists claims adjusters, examiners and investigators as one of the five occupations it rates most closely related to insurance underwriters, from what people in both jobs do, know and are called. Of the skills the new job rates important, you already work at or above its level in service orientation and systems analysis. The biggest step up is in monitoring and reading comprehension. BLS says claims adjusters, examiners and investigators typically need a high school diploma or equivalent to enter.
- Is a claims adjuster safer from AI than an insurance underwriter?
- No published measure ranks jobs by safety, and we do not blend the measures into one. Through 2035, BLS projects claims adjusters, examiners and investigators to shrink 5.5 percent, and insurance underwriters to shrink 3.8 percent. On how much of the work AI can assist, Microsoft Research rates claims adjuster 0.21 and insurance underwriter 0.16 out of 1, which its authors say is not a measure of job loss. In both jobs, the person who can direct AI and check its work is the one a team keeps.
- What should I learn first to move from insurance underwriter to claims adjuster?
- Use AI to read claim files and records, and check what it says the policy covers; Spot AI faked photos, invoices and medical bills in a claim; Keep the settlement decision yours when a model scores the claim. Those are the first AI skills for the new job, and GAGE teaches each of them in its AI literacy program. The first lesson is free.
How this move was chosen, and sources
O*NET lists claims adjusters, examiners and investigators as one of the five occupations it rates most closely related to insurance underwriters (number 5 in its order). We publish a move only when O*NET places it among the ten most related and both jobs have a page here, and we keep O*NET's order. A skill is compared when the new job rates it 3 or more for importance (of 5); it is a step up at a level 0.5 or more higher (of 7); it carries over when your current job is rated at or above the level needed. Ratings O*NET marks as low precision are left out.
- National Center for O*NET Development, for the U.S. Department of Labor, Employment and Training Administration, O*NET 31.0 Database: Related Occupations, O*NET 31.0, CC BY 4.0. Read 2026-09-27.
- National Center for O*NET Development, for the U.S. Department of Labor, Employment and Training Administration, O*NET 31.0 Database: Essential Skills, Transferable Skills and Content Model Reference, O*NET 31.0, CC BY 4.0. Read 2026-09-27.
- U.S. Bureau of Labor Statistics, Employment Projections program, Employment Projections, Table 1.2: Occupational projections, 2025 to 35, and worker characteristics, 2025, 2025 to 2035 projections, Public domain. Read 2026-09-25.
- Anthropic, Anthropic Economic Index, sixth release (claude_ai, monthly aggregates), release_2026_06_26, CC BY. Read 2026-09-25.
- Microsoft Research (Tomlinson, Jaffe, Wang, Counts, Suri), Working with AI: Measuring the Applicability of Generative AI to Occupations (AI applicability scores), v1.1, CC BY 4.0. Read 2026-09-25.
- This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. GAGE has modified all or some of this information; USDOL/ETA has not approved, endorsed, or tested these modifications.
- Occupation codes 13-2053 and 13-1031. The comparison, grouping and plain language on this page are GAGE's own.