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Garante fines Foodinho 5 million euro over the algorithms that manage its riders

Garante took fine action against Foodinho S.r.l. (Glovo group) over Rider scoring, assignment and identity verification systems, announced 22 November 2024. The amount is 5 million euro. Status: confirmed.

The record

Key facts

Record ID
AIT-2024-0006
Status
Confirmed
Action type
Fine
Regime
GDPR
Authority
Garante per la protezione dei dati personali
Jurisdiction
Italy
Target
Foodinho S.r.l. (Glovo group), headquartered in Italy
Sector
Gig work and algorithmic management
AI system
Rider scoring, assignment and identity verification systems
Date announced
Date of decision
Amount
5 million euro
Appeal
None recorded. No annulment recorded.
Last verified

In full

What happened, and why it matters

The Italian authority fined the Glovo subsidiary Foodinho 5 million euro, its second sanction against the same company, over the systems that assign work to and score food delivery riders. The findings read as a catalogue of what goes wrong when management is automated without governance: location data collected outside working hours, biometric checks used to verify rider identity without a valid basis, automated decisions affecting people's earnings with no meaningful human review, rider data shared with third parties, and security controls that let personal data be exposed. The Article 22 finding is the one that carries forward. A scoring system that decides who gets offered work is an automated decision with legal or similarly significant effect, and the right to contest it is not satisfied by a support inbox. Under the AI Act the same systems are candidates for Annex III high risk classification in employment and worker management, which brings human oversight under Article 14, logging under Article 12 and a deployer duty to inform affected workers under Article 26. The rules that apply from December 2027 are stricter than the ones Foodinho was fined under, and the conduct is already unlawful today.

At a glance

The four things to take away

  • Fine of 5 million euro, announced 22 November 2024.
  • Second Garante sanction against the same company, after a 2.6 million euro fine in 2021.
  • Findings include Article 22 automated decision making without meaningful contestability.
  • Worker management AI is an Annex III high risk category under the AI Act from December 2027.

Orders

What the authority required

  • stop tracking rider location outside working time
  • stop the unlawful use of biometric identity checks
  • give riders a workable route to contest automated decisions
  • correct the security and data sharing failures identified

The law

Provisions this action rests on

  • GDPR Article 5(1)(c)violated
  • GDPR Article 9violated
  • GDPR Article 22violated
  • GDPR Article 32violated
  • AI Act Article 6adjacent

Read the official text of Article 6 in the EU AI Act Explorer, consolidated with the Digital Omnibus applied.

How it moved

Timeline

  1. Garante adopts the decision

  2. Decision announced

Verification

Sources

Primary sources are the authority's own decision or press release, the Official Journal, or a court judgment. A record with no source is not published.

  1. Garante, provvedimento del 24 ottobre 2024 (doc. web 10077053)Primary · 22 November 2024

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Cite this record

Free to reuse under CC BY 4.0, with attribution. The record ID AIT-2024-0006 is permanent and is never reused.

In a sentence
According to the GAGE EU AI Act Enforcement Tracker (as of 20 August 2026), garante fines foodinho 5 million euro over the algorithms that manage its riders.
APA
GAGE (Global Academy of Generative-AI Education). (2026). Garante fines Foodinho 5 million euro over the algorithms that manage its riders. EU AI Act Enforcement Tracker. Retrieved 20 August 2026, from https://www.gage.academy/tools/eu-ai-act-enforcement-tracker/actions/AIT-2024-0006-garante-foodinho-algorithmic-management-fine
MLA
"Garante fines Foodinho 5 million euro over the algorithms that manage its riders." EU AI Act Enforcement Tracker, GAGE (Global Academy of Generative-AI Education), 20 August 2026, https://www.gage.academy/tools/eu-ai-act-enforcement-tracker/actions/AIT-2024-0006-garante-foodinho-algorithmic-management-fine.
Chicago
GAGE (Global Academy of Generative-AI Education). "Garante fines Foodinho 5 million euro over the algorithms that manage its riders." EU AI Act Enforcement Tracker. Last modified 20 August 2026. https://www.gage.academy/tools/eu-ai-act-enforcement-tracker/actions/AIT-2024-0006-garante-foodinho-algorithmic-management-fine.
Permalink
https://www.gage.academy/tools/eu-ai-act-enforcement-tracker/actions/AIT-2024-0006-garante-foodinho-algorithmic-management-fine

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